Refund Policy

1. One-time payments

VidReframer plans are one-time payments for a fixed access period (1, 3, or 12 months, or the period agreed for a custom plan), processed by Stripe. There is no automatic renewal: we never charge you again unless you choose to buy another period.

2. Your access period

There is nothing to cancel. Your access ends automatically at the end of the period you bought, and you keep full access until then. If you buy another period while you still have access, it starts when your current one ends.

When you buy, you ask for your access to start immediately and acknowledge that your statutory 14-day right of withdrawal ends once you start using the Service. This does not affect our 14-day money-back guarantee below.

3. When you are eligible for a refund

• You ask for a refund within 14 days of purchase. You get a full refund of that purchase.
• A technical error on our part caused a duplicate or incorrect charge.
• Applicable consumer protection law in your country entitles you to a refund.

4. When you are not eligible

• Refund requests made more than 14 days after the purchase, unless the law requires otherwise.
• The unused part of an access period after the 14-day window. You keep access until the end of the period you bought.

5. How to request a refund

To request a refund, contact us at billing@vidreframer.com and include:

• The email address associated with your VidReframer account.
• The date of the purchase and the amount.
• A brief description of your reason for requesting a refund.

We aim to respond to all refund requests within 5 business days. We may ask follow-up questions to verify eligibility.

6. Approved refunds

Approved refunds are issued to the original payment method used at the time of purchase, processed via Stripe. Depending on your bank or card issuer, refunds typically appear on your statement within 5–10 business days after approval. We do not issue refunds in the form of credit or alternative payment methods unless specifically agreed upon.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We can often resolve issues more quickly and with less friction through direct communication. Chargebacks initiated without first contacting us may result in account suspension while the dispute is under review.

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact us

For billing and refund inquiries, reach out to: